Bentley, Frensham, Churt, Crondall, Tongham, Ewshot, Seale, Tilford, Wrecclesham, Farnham, Rowledge, Dippenhall, Runfold,
4 new tyres dealt with, good online ordering system, pricing seemed very fair to me, job done within an hour of dropping off. Worth calling up in advance to find out a good time to drop off as the website (at time of booking) gives either a morning or afternoon slot with no specific time. Would happily use again.
I purchased a car here... it was a horrible experience and has cost me thousands ever since. Here's why: - when the car broke down in its warranty period they took almost 2 months to make the replacements that needed making - they then wired the started motor back in incorrectly, and caused an electrical fire which destroyed the starter motor, wire casing and battery, and very almost caused a serious crash when all the electrics in the car went at once. They OPENLY ADMITTED it was their fault, but REFUSED to replace the battery (£130 for a start-stop) because in Chris' words 'we have spent enough money on the car already' - When I finally figured out that the garage could not be trusted, I took the car to be looked at by 2 other trusted garages, who informed me of the following: 1. The injectors were faulty and two needed replacing immediately - including labour this set me back over £800; in addition I have had to replace the other 2 injectors, a window motor, all 4 spark plugs and an ignition coil after a series of breakdowns which in total has cost me in excess of £1400. 2. When black swan reassembled the running gear they used the WRONG bolts for the injectors 3. 2 of the injectors were MISSING their sleeves. I have wasted over £2200 and god knows how many hours in terms of breakdown recovery and garage trips on this car, which was sold to me as working. AVOID this garage at ALL COSTS; the mechanics are incompetent (and one of them even called Chris a c**t in front of me - it's very obvious why)
Just 4 complaints, and have deducted one star per complaint: 1. Ordered 2 Michelin ZP run flat tyres on their website. On arrival Chris said I hadn't ordered run flat tyres, then claimed none of the tyres on the car were run flat. I argued that Michelin ZP = Zero Pressure = run flat. Chris called his depot who informed him they were run flat. Tail between legs got on with job. 2. Sign on window claiming they sanitise all cars after work. Chris handed over the car with no sanitising at all. Claimed cleaning materials were in loo and someone else was in there. 3. Quick drive down A31 and noticed shuddering and vibration from new tyres at 70mph. Returned to Chris, said couldn't do anything until the morning. So I went to Merityre who said wheels Chris re-fitted were really badly out of balance "70g out of balane WTH old Weights still on the wheel". Chris refused to reimburse Merityre invoice, so I'm £22 worse off. 4. During the work, Chris said rear brake pads and discs were very low and he could replace them. I declined and have just been for BMW main dealer service and they said they're only half worn and ok for another 10,000 miles. Interesting. Summary: not impressed.
Really poor service. Awful customer experience and catch us out with costs! I'm sorry would not recommend.
Got a puncture. 4x4 fixed differential. Already replaced entire set twice in a few years. 1K a pop. Oh no not again. Tyre lost air over a few days. Noticed what looked to be a nail in tyre. No 2 tonne jack. Called and arranged patch based on central location of the puncture. Pointed out the nail. Tyre removed promptly. Waited 20 mins later tyre popped on. Good job. Asked what the issue was.. did you get the nail out.. the guy couldn’t remember. Spidey senses tingling got home checked tyre. Nail still in place. Pulled nail out a little. Gush of air. Wife wanted me to complain and take back. Sorry lost trust. Consider this a complaint. I will never go back there again. I suppose it it possible I had two punctures. Took it to the local village garage. Fixed.
Cookies on this website