Anthony
in the last week
I purchased a car here... it was a horrible experience and has cost me thousands ever since. Here's why:
- when the car broke down in its warranty period they took almost 2 months to make the replacements that needed making
- they then wired the started motor back in incorrectly, and caused an electrical fire which destroyed the starter motor, wire casing and battery, and very almost caused a serious crash when all the electrics in the car went at once. They OPENLY ADMITTED it was their fault, but REFUSED to replace the battery (£130 for a start-stop) because in Chris' words 'we have spent enough money on the car already'
- When I finally figured out that the garage could not be trusted, I took the car to be looked at by 2 other trusted garages, who informed me of the following:
1. The injectors were faulty and two needed replacing immediately - including labour this set me back over £800; in addition I have had to replace the other 2 injectors, a window motor, all 4 spark plugs and an ignition coil after a series of breakdowns which in total has cost me in excess of £1400.
2. When black swan reassembled the running gear they used the WRONG bolts for the injectors
3. 2 of the injectors were MISSING their sleeves.
I have wasted over £2200 and god knows how many hours in terms of breakdown recovery and garage trips on this car; I wasn't told about any of the problems with it and I suspect they were actively hidden from me. I find it almost impossible to believe that the garage could have been unaware of such a wide range of major problems with the car when two other garages spotted them instantly - this either means that they're blind, or that they're dishonest - I suspect the latter.
AVOID this garage at ALL COSTS; the mechanics are incompetent and overworked (and one of them warned me that Chris (the owner) was a c**t - it's very obvious why, and I wish I had realized this before I bought a car from them)
side note - the inside of the car was pretty dirty when I bought it, so I suggest you sanitize it yourself to stay covid safe, because I suspect that they do not.